FAQs

When will Dayton Threads start selling products?

A. As of August 7, 2020, we are currently accepting and reviewing applications from designers and once we have competed the vetting process, we will begin selling their products.

What is Dayton Threads?

A: Dayton Threads is a curated marketplace for independent brands offering womenswear, menswear, jewelry, accessories, homeware, beauty and grooming products.

What makes Dayton Threads different?

A: We pride ourselves on only stocking cutting-edge independent brands. This means you’ll always find the most interesting, unique and unusual collections on our site, carefully chosen by our team. Coming soon our brick and mortar store.

What is so special about the brands and products available through Dayton Threads?

A: All collections available online have been through a rigorous selection process. We guarantee that they have all been through this selection process before being sold online to ensure they are independent, cutting-edge in design and of the highest manufacturing quality.  Plus will be offering a store front location where designs are produced in house via The House of (DE-FI)ance: A Fashion & Design Co-working Experience and you can have your look custom made.

Do you have any physical stores?

A: Our brick and mortar store will be opening soon

Do the brands you sell produce their collections in factories in sweat shops?

A: Most manufacturing of items sold through Dayton Threads is in the US, by the designer themselves or under their close supervision via the Dayton Garment & Textile District. If not, we encourage our designers to only use local artisans from their region and using traditional methods.

Delivery & Returns

Where do you deliver and how much does it cost?

A: We currently only offer shipping within the United States and the cost of shipping will depend on where the product is coming from.

I ordered two items from you, why am I receiving two separate parcels?

A: Our designers send their products to you directly unlessit's being purchased directly from the store front location, which means faster shipping times, and if you’ve ordered from multiple brands, you will receive separate packages from each.

I’ve ordered items from multiple brands; will I have to pay for multiple shipping cost?

A: Yes. We work with designers from all over the country, so items are often being sent from very different locations, incurring multiple shipping costs! Our designers ship their products to you directly, meaning multiple shipping costs are incurred. Our brands are all small, independent businesses and you are supporting them with every purchase!

Do I need to sign for my order?

A: Yes - for security reasons all deliveries require a signature. You can have your order delivered to a work address such as an office, just update the delivery address during checkout. 

How can I return my order if I change my mind?

A: Just get in touch with us within 14 days of receiving your order, and we will arrange everything for you, for FREE. 

How can I exchange my order?

A: Unfortunately, we may not be able to offer exchanges depending on the brand. If you would like to exchange sizes, please contact us within 14 days, you may need to place a new order for the size that you need and return your original order, as we're unable to put stock on hold for some brands.

My order hasn’t arrived, can you help?

Yes, if you have any problems with your order contact us and we will help you.

Payment

Will I have to make multiple payments for every item I want?

A: No, you will only need to make a single payment no matter how many products you order - we provide a secure single payment process to make it easier for you to shop with us.

What payment options do you offer?

A: You can pay using debit,Visa, Mastercard or American Express, or via PayPal. 

Can I pay over the phone?

A: Unfortunately we're unable to take payment over the phone.

I’ve spotted a product cheaper somewhere else, what can you do about it?

A: If the product is cheaper on the brand's own website or via one of their direct sales channels, please Contact Us and we will match the price for you! Please note we're unable to offer a price match for products sold through independent retailers.

Miscellaneous

Which size should I choose?

A: All sizes are listed in US sizes, for custom made items based on your exact measurements, please send your measurements based on inches. If you’re still not sure, Contact Us and we will do our best to advise you.

What should I do if the item I have just received is faulty or damaged? 

A: In the unlikely event that an item is faulty or damaged when you receive it, please inform our Customer Service team within 14 days from the date you received it, via email to info@daytonemergingfashionincubator.com. Please include a photo and description of the fault and we will arrange a return for a refund or replacement for you.

What if I have a question that hasn’t been answered above?

A: We are always happy to help you, please Contact US with any questions you have!